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FAQs

You can create an account on ReshaMandi Ecosystem by following these 2 simple steps:

  1. Go to the ReshaMandi Ecosystem website and click on the profile icon in the top right-hand corner. The Login page will open up, select Create Account and provide your contact details, and proceed.
  2. Alternatively, you can log in with your Gmail or Linkedin account.

Go to the Contact Us page and fill out the form. Alternatively, you can reach out to us on the contact number available on the website and we will get back to you.

The communication address is the address of your business, not where you are living. It doesn’t have to be your place of origin or your actual home, wherever your business is situated.

Select a product from our website and enter the quantity required. After you click on 'Add to Quote', the products get added to a single quote which you can submit after filling in all the details. Our team will reach out to you and after a thorough discussion we will finalise the order and you will receive a confirmation. If you cannot find the product you are looking for please contact us using the Contact Us Form.

ReshaMandi Ecosystem offers a wide range of products that you can easily browse through our category navigation bar. If you have a specific product in mind, enter it on the 'Search' bar in the top right-hand corner and we will find it for you

Please go through the product categories and enquire about product samples through our form, and our team will reach out to you.

The product categories cover all natural fibres ranging across Organic Cotton, Linen, Silk, Bemberg, Modal, Tencel, Rayon, Viscose & Blends of all these materials

Yes, it is possible unless the production process has started in that case please contact our team. Based on your requirements either a new order will be generated or you will be provided with revised lead times & costs.

Yes, it is possible unless the production process has started, in that case, please contact our team. Based on your requirements either a new order will be generated or you will be provided with revised lead times & costs.

There is only an option for a Sample order that provides a single quantity as a piece for quality assurance. This request has to be placed with the Customer Service team, they will assist you in connecting with the Sales Team. The Sales team will be in touch with you and will give you processing details about the sample ordered.

A confirmation mail with the specific order details will be sent after the order is placed and confirmed. You can find your order id in the mail.

The number refers to the minimum quantity that a buyer has to purchase regardless of colour and size for certain products. Our minimum order quantities can vary depending on the product but the lowest possible quantity we can work with is 100 pieces per style and colour in Apparel. For certain products and categories, the MOQ might be higher.

Currently, Indian Rupee(INR) & US Dollars(USD) are the acceptable currencies. If there are any specific requests please reach out to us using the form available on our website.

Upon placing an order with us, our Sales Team will note down your payment terms and match suppliers with your requests accordingly.

Please reach out to our team via the Contact Us form found on our website and we will investigate the matter for you right away

Yes, you can.

We work with multiple shipping partners and deliver through different modes of transport.

It will depend on the destination and mode of delivery.

Our team will share the tracking information with you.

Yes, you will get a tracking ID

These details will be put forward to you while discussing your order with the sales team. If there is a requirement for insurance, this can be discussed and an extra fee might be charged as per the order.

The shipping fee will depend on order size, destination and mode of transport.

The duty taxes will depend on product type, order value, destination and mode of transport.

Yes, ReshaMandi ecosystem delivers internationally as well,. Contact us via the Contact Us Form available on the website and we will check for you after discussing it with our team.

Yes, unless the shipping process has begun. Contact our team to find out about your order status and change the delivery address accordingly.

Cancellation is allowed only before the order is confirmed by the seller. You can raise a cancellation request via the Customer Care form.

If the order is cancelled before the supplier starts the manufacturing process, you will receive the complete refund.

Depending on which stage of development the products are in, if the production process has started the order is not eligible for partial cancellation.

A cancellation request must be filed within 30 working days from the product’s delivery date. Our procurement team will review the order status and come back to you with possible solutions.

We will ship as per the planned shipment date. If you wish us to ship later, it might attract additional logistic charges from the planned date of shipment to the actual date of shipment.

Please contact the Customer Service Team. They will connect you with the sales team and check your order status.

Reasons for return:

  • Damaged products
  • Defective Products
  • Wrong item, colour or size
  • Missing items, parts or accessories
  • Expired items
  • Products not as described
  • Counterfeit items:
    For photo proofs, you need to capture the following:
    1. Shipping label with order ID
    2. Order details
    3. Packaged shipment
    4. Issues/damages you observed in the product

    For video proofs, you need to capture the following:
    1. All sides of the package
    2. Shipping label with order ID
    3. Order details
    4. Quantity of the product
    5. Issues/damages you observed in the product (including any tapering with the outer box)

Please submit your request to our team via the Contact Us form found on our website along with the supporting documentation, and we will assist with your request accordingly. You can also reach out to the number provided and the team will reach out to you via mail.

Please submit your request to our team via the Contact Us form found on our website along with the supporting documentation, and we will assist with your request accordingly. You can also reach out to the number provided and the team will reach out to you via mail

Please submit your request to our Team via the Contact Us form found on our website along with the supporting documentation, and we will assist with your request accordingly. You can also reach out to the number provided and the team will reach out to you via mail.

A return request must be filed within 15 working days from the product’s delivery date. Our procurement team will review the order status and come back to you with possible solutions.

You can contact us using the form present on the website or give us a call. We will connect you with the appropriate team.

Please submit your request to our team via the Contact Us form found on our website along with the supporting documentation, and we will assist with your request accordingly. You can also reach out to the number provided and the team will reach out to you via mail.

Logistics costs will be charged for the shipment and re-shipment of the order

As of now, our team will be assisting you in providing you with details about your return order status. We will be contacting you through mail.

We work with both Domestic & Export - Buyer, Wholesalers, Retailers, Corporate- Brands, Manufacturers, Institutional Sales Channels and many suppliers across the categories of Apparel, Fabric, Yarn, Accessories and Home & Living.

We offer products across various certifications as per your requirement, during the order placement the Sales Team will note down specific requirements and map suppliers and brands accordingly.

ReshaMandi is India’s First & Largest farm-to-retail digital ecosystem for the natural fibre supply chain. We nurture an ecosystem, providing a holistic view of the supply chain and providing consumers with an integrated solution.

The advantages are twofold based on your profile, a seller is welcome to become a part of the responsibly sourced natural fibre ecosystem. The seller will be provided with marketing support, secure payments, aggregated MOQs, low commissions and business growth. A buyer gets lightning-fast TATs and fast turnarounds on quotes. Products from suppliers across the globe will be visible with proactive updates and efficient supplier matching.